Careers

Job Title: Sales Manager

Job description

Discover the best way to experience South Florida waterways with Fort Lauderdale Water Taxi, an iconic service for over 30 years. Offering the largest passenger fleet in the region, we provide year-round transportation, private charters, and unique venue options, all from the heart of the Yachting Capital of the World. Whether you’re planning a special event or simply exploring the stunning coastline, Fort Lauderdale Water Taxi delivers an unforgettable journey through the vibrant beauty of South Florida.

The Sales Manager plays a pivotal role in driving business growth for Water Taxi of Fort Lauderdale. This position involves maintaining and expanding partnerships with resellers, prospecting and pursuing new leads, and ensuring effective communication and collaboration within the sales team. The Sales Manager is responsible for maintaining accurate records, fostering relations with key stakeholders, and promoting the company through networking events and training sessions.

Overview of Duties and Responsibilities:

• Cultivate, grow, and sustain our strong relationships with our established reseller partners
• Conduct regular in-person check-ins with our partners.
• Keep accurate records of all leads and interactions
• Host group training sessions for new and existing partners focusing on education about Water Taxi to enhance partnership success
• Identify and actively participate in local networking events to generate new referral opportunities
• Professionally represent Water Taxi of Fort Lauderdale in the local business community
• Identify and pursue new leads, generate new accounts focusing on the hospitality (hotel and restaurant) sector
• Achieve and exceed sales targets in designated markets

Knowledge and Skill Requirements:

• Excellent verbal and written communication skills
• Hospitality and event management experience
• Strong relationship building and negotiation abilities
• Excellent sales and customer service skills
• Willingness to travel locally and attend evening and/or weekend events as needed
• Regular local travel to meet with our reseller partners and attend networking events

Education and Experience

• Bachelor’s degree in business, marketing, or related field preferred.
• Proven experience in corporate sales, account management or a similar role
• Valid drivers license with a satisfactory driving record and reliable personal transportation to travel throughout the assigned territory as required

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Job Title: Captain

Job Summary:

Water Taxi cultivates new and experienced captains to rise through the ranks, allowing mariners to fulfill their career goals. With a variety of vessels, ranging from 26’ to 65’, employment at Water Taxi gives masters the chance to hone their maritime skills with up to 75 dockings a shift making our captains some of the best boat handlers/ mariners on the water.

Our company culture is based on a fun and teamwork centric environment that promotes safety, training, practical knowledge, and leadership. Our captains are not only leaders in the company but in the industry as well, many have gone on to work on private yachts and commercial vessels due to the practical and maritime experience acquired at Water Taxi.

 First and foremost, Water Taxi captains are responsible for the safety of their passengers, crew, and vessels followed by providing an entertaining and enjoyable day on the water. 

Basic Duties and Responsibilities

• Safe operation of the vessel
  • Navigation
  • Systems
• Safety of:
  • Passengers
  • Crew
  • Vessel
• Management of the crew
• Compliance with all USCG regs
• Compliance with WT policies
• Excellence in customer service
• Cultivating a strong team-oriented workplace
• Other related duties as assigned

Requirements

• 100 ton or greater captain’s license
• TWIC CARD
• FCC license
• Must be able to serve alcohol under Florida Law
• Personable “can do” attitude

Position Types

• Full time
• Part time
• Seasonal

Benefits

• 401 (k) matching
• Tuition program for licensing courses
• Medical Insurance
• Long- and short-term disability insurance
• Paid time off
• Holiday pay
• Referral program incentives

Schedule

• Water Taxi operates 7 days a week, 363 days a year from 10am to 10pm. We have a morning and an afternoon shift
• Shifts are on an average of 7 hrs. long

Supplemental Pay

• Crew earn tips every shift
• Private Charter Tips
• Shift Bonus
• Referral program bonus
  • New hire referral bonus
  • Charter referral bonus

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Water Taxi cultivates new and experienced deckhands to rise through the ranks, allowing mariners to fulfill their career goals. With a variety of vessels, ranging from 26’ to 65’, employment at Water Taxi gives deckhands the opportunity to hone their skills and accumulate sea time while working towards obtaining their captains license. Water Taxi has a proven track record of assisting our deckhands to obtain their captains license and promoting from within.

Our company culture is based on teamwork that promotes safety, practical maritime knowledge, and leadership. Water Taxi crew are responsible for the safety of their passengers, crew, and vessels followed by providing an entertaining and enjoyable day on the water for our guests.

Basic Duties and Responsibilities include:

• Safety of Passengers
  • Crew
  • Vessel
• Assist the captain with the safe operation of the vessel
• Maintain vessel cleanliness
• Sell tickets and concessions
• Compliance with all USCG regs
• Compliance with WT policies
• Provide excellent customer service
• Other related duties as assigned

Requirements:

• Ability to handle cash and perform credit card and cash transactions
• Must be able to read write and converse in the English language
• Must be able to serve alcohol under Florida Law
• Pass a pre-employment drug screen
• Personable “can do” attitude

Position Types:

• Full Time
• Part Time
• Seasonal

Water Taxi operates 7 days a week, 363 days a year from 10am to 10pm. We have a morning and an afternoon shift. Shifts are an average of 7 hours long.

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Join our dynamic team as a Water Taxi Ambassador, where you will play a vital role in shaping guest experiences on South Florida’s iconic waterways!  As an ambassador, you will assist guests in planning their day along our three narrated routes and share your knowledge and love for the local area. From the dock, this role combines guest engagement, ticket sales, crowd management, and safety support – all while working in the heart of sunny, South Florida. If you love the water, have a passion for people, and thrive in a sales-focused, guest-first environment- we’d love to meet you! 

DUTIES & RESPONSIBILITIES:

• Greeting guests with warmth and enthusiasm as they begin their day on the Water Taxi!
• Sell tickets and recommend routes and stops to assist guests in planning the perfect day
• Promote our 3 narrated routes and over 30 points of interest with confidence and local pride
• Assist with safe boarding procedures, and basic dock operations
• Manage crowd flow and maintain a safe, welcoming environment to our guests

Office-Based Guest Services (Occasional) 

• Answer phone inquiries and assist callers in choosing tickets and routes
• Provide outstanding guest support for pre-arrival questions and planning
• Process ticket sales and help with guest follow-up as needed
• Assist with luggage storage 

REQUIREMENTS:

• A positive personality and genuine love for helping others. 
• Passion for South Florida and interest in being an enthusiastic ambassador of the region.
• Sales oriented mindset – comfortable recommending, upselling and getting excited about our products.
• Willingness to learn basic maritime dock safety. 
• Reliable, flexible, and guest focused. 
• Must possess excellent interpersonal skills and have a neat clean appearance.
• Must be able to handle cash and perform credit card transactions.
• Must be comfortable addressing customers and diffusing issues. 
• Polite, pleasant, and friendly phone etiquette.
• Must have a flexible schedule and be available to work some evenings, weekends and special events and holidays. 

DESIRABLE SKILLS, EDUCATION & EXPERIENCE:

• Possession of a valid driver’s license
• Experience within the hospitality industry or a related field preferred.
• Applicants fluent in additional languages a plus.

Physical Requirements:

• Prolonged periods of standing, bending, walking and sitting.
• Must be able to lift up to fifteen pounds at times.

Supervisory Responsibilities:

• None

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